Template policy text: review and adjust with Gaby (and a professional, if needed) before launch.
Tickets & refunds
- Tickets can be transferred to another guest at any time by replying to your confirmation email with their name.
- Full refunds are available up to 48 hours before the event start time. Within 48 hours, tickets can be transferred but not refunded.
- If The Move Menu cancels or reschedules an event, you’ll be offered a full refund or a spot at the new date.
- Outdoor events have a rain plan, which is emailed with your ticket.
- Grip socks are required at all classes for safety and hygiene.
Private bookings are confirmed with a deposit, which is applied to your final invoice.
Merch, pickup & returns
- Reserved merch is held for pickup at your next Move Menu event.
- Unworn items in original condition can be returned or exchanged within 14 days. Email hello@themovemenu.com to start a return.
- For hygiene reasons, worn grip socks can’t be returned.
Privacy
We collect only what we need to run events and fulfill orders: your name, email, phone (optional) and details you share in a form. We use your email to reply, send tickets and, if you opt in, our newsletter. You can unsubscribe at any time. We never sell your information. Questions or requests to delete your data: hello@themovemenu.com.
Terms & waiver
Participation in physical activity involves risk. By attending a Move Menu event you confirm you’re in good health to exercise, will listen to your body, and will tell your instructor about any injuries or conditions before class. Photos and video may be taken at events for our social channels; let the host know if you’d prefer not to be featured.